Privacy Policy – Gulfwest Ecommerce

At Gulfwest Company Ltd, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”) and related services.

1. Information We Collect

• Personal Information: Name, phone number, email address, billing and delivery address, and payment details when you place an order.
• Transaction Data: Order history, products purchased, payment confirmations.
• Technical & Usage Data: Device type, IP address, operating system, and activity on the App (e.g., pages viewed, features used).

2. How We Use Your Information

• Process, confirm, and deliver your orders.
• Personalize your shopping experience.
• Communicate order updates, promotions, and offers.
• Improve our products, services, and customer support.
• Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal information. We may share it only with:

• Delivery partners: to fulfill your orders.
• Payment gateways: to securely process payments.
• Legal authorities: if required by applicable law.

4. Data Security

We implement reasonable technical and organizational measures (encryption, secure servers, restricted access) to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Transactional data will generally be retained for up to 5 years or as required by applicable law.

6. Your Rights

• Request access, correction, or deletion of your data.
• Opt-out of promotional emails or SMS at any time by following the unsubscribe link or contacting us.
• Contact us to exercise your rights: info@gulfwest.com

7. Children’s Privacy

The App is not intended for children under 13. We do not knowingly collect information from children.

8. Governing Law

This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.

9. Changes to this Policy

We may update this Privacy Policy periodically. Updates will be posted in the App with a revised “Last Updated” date.